Privacy policy
Privacy Policy
Last updated: 06 January 2026
PIXEL BURN LASER PTY LTD (ACN 694 209 946) (“Pixel Burn”, “we”, “our”, or “us”) operates this website and online store to provide personalised laser engraving, custom products, and gift items.
We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Quick navigation:
- Information we collect
- How information is collected
- How information is used
- Information sharing
- Cookies & tracking
- Data security
- Overseas disclosure
- Access & correction
- Complaints
- Contact details
1. Personal information we collect
We collect personal information that identifies you or could reasonably identify you, including:
- Contact details such as name, delivery address, phone number, and email address
- Order and transaction details, including order history and receipts (full card numbers are not stored)
- Account information such as login details and preferences
- Communications with us, including enquiries, emails, reviews, and feedback
- Device and website usage data such as IP address, browser type, and site interactions
- Marketing preferences and responses to communications
2. How we collect personal information
Personal information is collected in the following ways:
- Directly from you when you place an order, create an account, or contact us
- Automatically through cookies and similar technologies when you use our website
- From trusted service providers such as payment processors, couriers, and marketing platforms
- From publicly available sources or partners where permitted by law
3. How we use personal information
Personal information is used to:
- Process and fulfil orders, including delivery and tracking
- Communicate with you regarding orders, enquiries, or support requests
- Provide customer service and resolve issues
- Send marketing communications where consent has been given or permitted by law
- Improve our website, products, and customer experience
- Detect and prevent fraud, chargeback abuse, or unlawful activity
- Meet legal and regulatory obligations
We may share personal information with trusted third parties, including:
- Shopify and related platforms that operate our online store and checkout
- Payment processors, courier services, IT support providers, analytics tools, and customer service platforms
- Marketing and advertising partners, subject to your preferences
- Financial institutions, regulators, or law enforcement agencies where required by law
- Professional advisers or parties involved in a business restructure or sale
All third parties are required to handle personal information securely and in accordance with applicable privacy laws.
Our website uses cookies and similar technologies to:
- Ensure the website functions correctly
- Analyse how visitors use the website
- Deliver relevant advertising and content
You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.
6. Data security & storage
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure, in accordance with Australian Privacy Principle 11.
Personal information is stored securely by us and our service providers and retained only for as long as necessary to provide our services, meet legal obligations, and resolve disputes.
7. Overseas disclosure
Some service providers, including Shopify, operate internationally. As a result, personal information may be stored or processed outside Australia.
Where overseas disclosure occurs, reasonable steps are taken to ensure appropriate safeguards are in place to protect your information.
8. Direct marketing
Where you have opted in or made a purchase, we may send updates, offers, or product news.
You may unsubscribe at any time using the link in our communications or by contacting us directly.
9. Access & correction
You may request access to, or correction of, your personal information at any time.
Requests are generally responded to within 30 days. For security purposes, proof of identity may be required before processing requests.
10. Privacy complaints
If you believe we have mishandled personal information, please contact us so we can investigate and respond.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or call 1300 363 992.
11. Children’s privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.
If you believe a child has provided personal information, please contact us so it can be removed.
12. Changes to this policy
This Privacy Policy may be updated from time to time. Any changes will be published with an updated “Last updated” date.
Continued use of our services constitutes acceptance of the updated policy.
Contact details
PIXEL BURN LASER PTY LTD
ACN 694 209 946
Level 19, 10 Eagle Street
Brisbane QLD 4000, Australia
Phone: 1300 933 014
Email: privacy@pixelburn.com.au
