Price Match Guarantee

At Pixel Burn, we work hard to keep our prices competitive while still delivering the quality, speed, and service our customers expect.

If you find an identical product advertised for a lower price by an Australian retailer, we are happy to match it.

Simple, fair, and easy.

What Qualifies for a Price Match

To ensure we are comparing like for like, the following conditions must be met:

• The product must be identical in size, material, finish, and specifications
• The item must be currently in stock with the competitor
• The advertised price must include GST and any delivery charges
• The competitor must be an Australian business
• The price match request must be submitted before the order is placed

If everything checks out, we will match the price.

What Is Not Eligible

Price matching does not apply to:

• Clearance, liquidation, or run-out pricing
• Bulk commercial, wholesale, or quote-only pricing
• Prices from overseas suppliers
• Marketplace sellers such as eBay, Amazon, Temu, or AliExpress
• Auction listings, flash sales, or limited-time promo events
• Pricing errors, misprints, or obvious listing mistakes

How to Request a Price Match

Requesting a price match is straightforward.

Please send us:

• A link to the competitor’s product page
• The advertised price
• Confirmation that the item is identical

Our team will review the details and confirm whether the item qualifies.

Contact Our Team 24/7

You can contact us any time using the details below:

• Phone: 1300 933 014 (24/7)
• Email: orders@pixelburn.com.au
• Live Chat: Available 24/7 on our website

Why Customers Choose Pixel Burn

Price matters, but so does speed, quality, and reliability.

• Same-day production on most personalised orders
• Next-day delivery options available across Australia
• Premium laser engraving using professional equipment
• Live order progress updates
• Australian-based support and service

Important Notes

All price match requests are reviewed on a case-by-case basis to ensure a fair comparison between identical products, services, and delivery inclusions.

Pixel Burn reserves the right to decline a price match request where the comparison is not equivalent or where the advertised price does not meet the conditions above.