Total Peace of Mind at No Cost

Whether you’re ordering a personalised gift, laser supplies, or a high-value laser machine, delivery matters just as much as what’s inside the box.

That’s why Pixel Burn includes FREE delivery parcel protection on every eligible order. No checkout add-ons. No extra fees. No being told to chase the courier if something goes wrong.

Many online stores charge extra for delivery protection or pass delivery issues straight to the courier. We don’t. We take care of it for you.

What’s included at no extra cost

• Full-value delivery protection for loss, damage, or theft during delivery
• Coverage up to $10,000 per item
• Protection includes the full order value, including GST and freight costs
• Applies to eligible personalised items, equipment, and high-value orders
• No excess and nothing to add at checkout

Upgraded shipping? Still covered.

We offer free standard shipping on eligible orders, with the option to upgrade to faster delivery at checkout. If you choose an upgraded shipping service, your shipping costs are still covered as part of our delivery protection.

If something goes wrong with delivery

If your order is lost, damaged, or stolen during delivery, you can lodge a case through our Lost, Damaged, or Stolen during Delivery link on our website.

Prefer to speak with us directly? No problem. If you contact our support team, we can raise the case on your behalf and manage the process for you.

How issues are resolved

Delivery issues are handled quickly and professionally, often in hours, not weeks. Depending on the situation and product availability, outcomes may include:

• Automatic replacement dispatched from our store
• Store credit if a replacement isn’t suitable
• Refund where required, up to the covered value

Stolen deliveries

Theft during delivery is covered. If a parcel is stolen after delivery, you can lodge a case, and it will be reviewed as part of our delivery protection process.

Important exclusions & fair-use rules

Free delivery protection applies to eligible products shipped within Australia and covers delivery-related issues only.

• Restricted or dangerous goods are excluded from delivery protection. This includes items classified as dangerous goods, such as spray cans, aerosols, flammable or chemical-based products, and other restricted materials.
• Fraudulent or dishonest claims are not covered. This includes false claims, misleading information, or attempts to claim after a refund has already been issued.
• Protection does not cover delivery delays, incorrect address details entered at checkout, or issues that occur outside the delivery process.

Our delivery protection is designed to be fair, fast, and hassle-free for genuine delivery issues.