Frequently Asked Questions

We produce most personalised orders the very same day you place them, and if you select one of our upgraded shipping options at checkout, your gift can arrive the next day, perfect for those “oops, I forgot!” moments.

If you choose our free standard shipping instead, your item is still produced same day but typically takes 2–4 business days to arrive. This gives you flexibility: lightning-fast delivery when needed or reliable, no-cost shipping when you’re not in a rush.

Want help choosing the right option for your timeline? Our friendly team is always here to assist. Browse our range and choose your delivery speed at checkout.

Yes we ship Australia‑wide and offer free standard shipping on most items with tracking included, so your gift gets to its destination safely and affordably.

Standard delivery includes same‑day production and typically takes 2–4 business days to arrive, depending on location. If you need it faster, just select one of our two upgraded shipping options at checkout like express or overnight for next‑day delivery.

A small fee may apply for oversized or excluded items, but you’ll always see your options clearly before you pay. Add your items to the cart to view available shipping methods instantly.

Sign up to our email list and enjoy 10% off your first Pixel Burn order instantly, and if you spend $149 or more, you’ll get $20 cashback automatically applied at checkout. No codes, no fuss, just pure celebratory savings to make your first purchase even sweeter.

These deals stack with our free standard shipping, upgraded express or overnight options if you're in a hurry.

Ready to save on your first custom gift? Sign up and start shopping!

Every eligible order comes with free parcel protection no extra cost or add-ons. This covers loss, damage, or theft during delivery and includes up to $10,000 per item, including GST and freight. Even if you choose express shipping, you’re still covered.

If something goes wrong, lodge a claim via our website or let our team handle it. We’ll arrange a replacement, store credit, or refund quickly and hassle-free. Shop with confidence knowing your order is protected from start to finish.

We use top-quality materials, including metal, wood, glass, acrylic, and Chromalux™ colour-engraved metal crafted using professional-grade laser systems for crisp, permanent results. Chromalux™ creates unique, natural colours in metal without inks or coatings, making each piece one-of-a-kind.

Whether you’re choosing tumblers, whisky glasses, or acrylic blanks, our materials are chosen for durability and a premium finish. Browse our collections to find your perfect match.

If your personalised item or any Pixel Burn Order arrives damaged, incorrect, or not as described, we’ve got you covered the moment you let us know.

Under the Australian Consumer Law. Delivery issues like loss or damage are handled via our free parcel protection. Just lodge a claim, and we’ll offer a replacement, store credit, or refund.

For non-personalised items, returns are accepted within 30 days if unused and in original packaging.

Contact our team with your order number and photos, and we’ll sort it out there and then.

Personalising your gift is quick and fun. Just pick your product, enter your text, upload a logo or image, and watch us bring it to life. If you select an art-proof at checkout, production starts once you approve it; otherwise, we go straight to making it using the details you provide.

Our site is designed to make customisation intuitive, and if you need help, our team is available via live chat, SMS, or phone. Let’s make something meaningful together.

Yes Pixel Burn gift cards are a fantastic gift idea and can be used on personalised items, maker supplies, and more. They’re applied easily at checkout and give your recipient the freedom to choose. Browse our gift card options and give the gift of creative choice today.