Important Updates
📍 WE ARE MOVING!
To all our Pixel Burn customers,
As Pixel Burn continues to grow, we’re proud to announce that our new HQ is now located in the heart of Brisbane City.
🏢 Level 19, 10 Eagle Street
Brisbane City, QLD 4000
This move allows our team to continue expanding operations, improving support, and delivering the same premium personalised gifts Australia-wide with the fast turnaround you know us for.
Same great service. New location. 💙
📞 1300 933 014
🌐 pixelburn.com.au
Shipping & Order Updates: New Requirements
From 31 May 2026, Australia Post requires additional recipient details on parcel labels to improve delivery accuracy and reduce failed deliveries.
To help avoid delays or returned parcels, customers must now provide:
• Full recipient name
• Delivery address
• Phone number or email address
Orders submitted without complete delivery details may experience delays while our team contacts you to confirm the required information.
This update has been introduced by Australia Post to improve parcel tracking, delivery success rates, and customer notifications across the network.
If you have any questions regarding this change, our support team is available 24/7 to assist.
